Hidden were contacted by GE Power Services to work as lead UX consultants in developing a new business tool.
Employing GE’s own Fastworks approach, we advanced a range of concepts, changing direction flexibly to test different theories. What started as an idea for a single upgrade solution rapidly expanded into a ‘whole plant’ upgrade – the Total Plant Evaluator.
Because GE are able to take a holistic view of each plant, we engineered an approach that would give customers total transparency in the calculations they could access to give them insights into the way the whole system was functioning.
Applying four distinct end-to-end discovery to delivery processes, we worked closely with GE’s infrastructure teams to construct an interface that harnesses data from the cloud to present real time plant-wide calculations to customers.